Order & delivery
Ordering and Delivery
Found a Sanodi item you absolutely must have? Great!
Now select (if applicable, color and/or size) and click 'add to cart'. Of course, you can continue shopping; you can always return to your cart by clicking on the 'shopping bag icon' at the top right. Please note: items in your cart are not reserved.
Finished shopping? Then it's time to complete your order. Click on the 'shopping bag icon' at the top right to go to your Sanodi items. On the next screen, you can adjust the quantities if necessary. Then click on the 'Proceed to checkout' button. Now you'll land on the checkout page. Here you can easily fill in all your details on one page.
Please note: After you have completed your order, you cannot change it because your order will be processed immediately so that you can receive it as soon as possible.
1. WHAT ARE THE SHIPPING COSTS?
Sanodi covers the shipping costs. So you pay NO shipping costs.* * You do have to pay the shipping costs to return your item
2. CAN I TRACK MY DELIVERY?
It can sometimes take a while for the Track & Trace status to become available. Yes, we send all your items with Track & Trace. You can track your order via the order status.
3. WHAT ARE THE DELIVERY TIMES?
Sanodi strives for fast product delivery. If you place an order on working days before 3:00 PM, we aim to process your order on the same day. Many of our items are shipped directly from our suppliers. As a result, the average delivery time is 10 - 15 working days.
4. I AM NOT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will wait for you for 7 days at a PostNL location (Bpost for Belgian orders). You will also receive a notification from the driver, which will state the pickup location. After these 7 days, PostNL will return the shipment to our warehouse.
5. INCORRECT ADDRESS
It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If your Track & Trace indicates that your package has been delivered to your address - but you have not yet received your order - please report this. 14 days after the indicated delivery date, an investigation will be started by PostNL, and we will keep you informed until the end of the investigation.
Questions about your order
Do you have questions about your order? Please check the frequently asked questions page. If your question is not listed there, please feel free to contact us at info@sanodi.nl
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